Telehealth at Hills Family Practice

We offer both telephone or video consultations in line with Medicare requirements.

Please read the note re bulk-billing below.

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Virtual Waiting Room

If you already have an appointment for a video consultation then you can enter our virtual waiting room by clicking the button below. Please note you must have an appointment to be greeted.

If you are not attended to within 15 minutes please call the practice on 02 8850 0488.

Enter Our Virtual Waiting Room

Bulk Billing for Telehealth Appointments

Telehealth appointments can only be bulk billed if you have attended the practice within the last 12 months or in the following situations:

  • You have had a Covid-19 test and are still waiting for the result
  • You a close contact of someone with Covid-19 and need to isolate in accordance with state health requirements
  • You live in a Commonwealth declared hotspot
  • You are under 12 months of age
  • You have Covid-19 and need to isolate
  • You are experiencing homelessness
  • You are under a stay at home order
  • You have a specific medical issues relating to blood borne viruses and reproductive health
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The Role of Telehealth

The primary role of Telehealth is to provide routine care to all of our patients, especially those that are vulnerable, by keeping them at home. If you have a cold or any respiratory symptoms, please call the practice first and ask for a telephone or video consultation so that we can assess whether you need to come into the practice.

However, Telehealth is not suitable for everything. Your safety is paramount, and hence Telehealth is not possible if we need to examine you or see you in person. Your doctor and our team will help you make that decision.

Examples of consultations that may be suitable for Telehealth include such things as:

  • General advice about minor ailments such as colds and sore throat
  • Routine prescriptions and referrals
  • General advice and discussions about your health condition that does not require a physical examination
  • Preventative health advice
  • Counselling for such things as stress, anxiety and depression
  • Care plans and other consultations for helping you manage your chronic health problems
  • Follow up where suitable and informed by your doctor
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Practice Hours

Monday- Friday 8am-6pm
(Closing between 1pm-2pm for lunch)
Saturdays: 8am-12pm

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Please ring 8850 0488 for to cancel your appointment.

Please cancel the appointment at least 2 hours before your scheduled arrival. You can do this on the app, or call us at the practice. A charge of $50 may apply if you do not arrive at the surgery for your appointment. We understand that emergencies occur so please let us know if that is the case.

Call 8850 0488

After Hours

Our after hours service is available from 6pm to 8am if required , from 12pm Saturday, Sundays and Public Holidays please call Sydney Medical Service for a home visit during this time on: 8724 6300.

Call 02 8724 6300