Practice Manager

Madeline has a Diploma in Applied Science and a Bachelor of Nursing from the University of Technology , Sydney. She started her nursing career at Hornsby Hospital. From her second year out she has been an Intensive Care Nurse. She gained first place in her Intensive Care course at John Hunter Hospital in Newcastle; this unit specialises in both adult and paediatric critically ill patients. Madeline returned to Sydney and worked at Hornsby Hospital as a Clinical Nurse specialist in Intensive Care, with two years as the Intensive Care Nurse Educator. Madeline started Hills Family General Practice with her husband Dr Jammal in 2001. She has been a member of the Australian Association of Practice Management(AAPM) since 2002, she is a certified Practice Manager with AAPM. In 2016 Madeline completed a Diploma of Practice Leadership at UNEP.In 2017 Madeline was awarded the Barbara Meredith Memorial Award for this study. Madeline is the 2017 NSW/ACT AAPM Practice Manager of the year.In 2021 Madeline became a member of the RACGP Expert Committee-Standards for General Practices. Madeline is happy to hear any feedback about the surgery. Please talk to her or please give up feedback via the feedback contact email.

Maddison brings over 10 years of customer service experience, complemented by previous experience in orthodontics. She is passionate about delivering a friendly, personalised experience and is committed to making every patient and visitor feel welcome and supported. Outside of work, she enjoys camping, gaming, and spending time with family and friends.

Claire started at the practice in March 2021.

She brings years of customer service and administration experience which has helped her better understand how to help patients the best she can. She is committed to making sure patients feel supported and taken care of in every interaction. When not at work, she will be creating miniatures and building dioramas as she loves the creativity and attention to detail it involves.

Abbey joined us in December 2024, she has a cert 3 in Early Childhood Education and has been working in customer service for 5 years. She is always happy to help wherever she can. We are very happy to have her on board!

Zaara is currently studying a Bachelor of Speech and Hearing Sciences and a Bachelor of Psychology at Macquarie University. She enjoys being part of the team and helping make every patient’s visit a positive one. Outside of work, she enjoys going to Pilates and spending time with friends and family.

Milee is currently studying a Bachelors of Psychology (Honours) at UNSW and is passionate to further pursue a career in paediatric psychology. She joined the practice in 2024 and enjoys interacting and socialising with everyone she meets.  When not at work, Milee enjoys spending time reading, swimming and taking up new hobbies.

Kristyann is our highly experienced and welcoming new reception member who has started in the practice in November 2025, bringing a wealth of knowledge and a calm, friendly presence to the practice. With extensive experience in general practice administration, she ensures every patient feels supported from the moment they make contact. Whether coordinating appointments, answering questions, or helping patients navigate their visit, Kristyann’s professionalism and genuine care help create a smooth, reassuring experience for all.

Elle is part of our reception team and contributes to the smooth running of the practice. She enjoys building her skills in medical administration, helping patients with their enquiries, and supporting the clinical staff. Elle is also looking forward to a future career in allied health and values the experience she is gaining in a clinical environment. Outside of work she enjoys soccer, baking, and spending time with her dog.